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"If tired or wasted passengers fall asleep in a traditional taxi or rideshare, the driver can shout or shake them awake," reports Bloomberg. "Not so in a robotaxi..."
Ditto Kasendar remembers soft music drifting from the robotaxi's speakers as he rode home late at night from a friend's birthday party in 2025. The next moment, Los Angeles firefighters were opening the door and asking if he was OK. His six-minute trip had ended nearly an hour before. A remote Waymo assistant, dialling in through the car's speakers, repeatedly tried to rouse him and finally called 911 when he wouldn't stir...
Kasendar's robocab nap was, unfortunately, not an isolated incident. As companies like Alphabet and Tesla bring self-driving taxis to more cities, the messier aspects of serving unpredictable humans are becoming harder to ignore. Passengers are falling asleep, spilling drinks, dropping food, vomiting, experiencing medical emergencies and, in at least two instances, giving birth in the cars. They stumble out of the vehicles and forget to close the doors, forcing the operators to pay nearby gig workers to do it.
These seemingly minor nuisances are becoming a drain on municipal resources and complicating the roll-out of robotaxi service. So many robotaxi customers have nodded off in the midst of a ride that Austin police and firefighters even have a name for the incidents: "sleepers". The Texas capital recorded 99 such calls in Waymo's first nine months of service there, said Roger Patterson, a commander with Austin-Travis County Emergency Medical Services... Remote assistants monitoring the cars try talking through the speakers and checking on passengers with interior cameras. But if they get no response, company protocols often require them to call 911. And first responders have to assume the worst. Austin dispatchers treat an incident as a potential heart attack if the remote assistant can't tell whether the passenger is breathing, Patterson said. In the end, only about 3% of such calls require transporting the passenger to a hospital, he said. But the incidents tie up personnel who might be needed elsewhere.
Ditto Kasendar remembers soft music drifting from the robotaxi's speakers as he rode home late at night from a friend's birthday party in 2025. The next moment, Los Angeles firefighters were opening the door and asking if he was OK. His six-minute trip had ended nearly an hour before. A remote Waymo assistant, dialling in through the car's speakers, repeatedly tried to rouse him and finally called 911 when he wouldn't stir...
Kasendar's robocab nap was, unfortunately, not an isolated incident. As companies like Alphabet and Tesla bring self-driving taxis to more cities, the messier aspects of serving unpredictable humans are becoming harder to ignore. Passengers are falling asleep, spilling drinks, dropping food, vomiting, experiencing medical emergencies and, in at least two instances, giving birth in the cars. They stumble out of the vehicles and forget to close the doors, forcing the operators to pay nearby gig workers to do it.
These seemingly minor nuisances are becoming a drain on municipal resources and complicating the roll-out of robotaxi service. So many robotaxi customers have nodded off in the midst of a ride that Austin police and firefighters even have a name for the incidents: "sleepers". The Texas capital recorded 99 such calls in Waymo's first nine months of service there, said Roger Patterson, a commander with Austin-Travis County Emergency Medical Services... Remote assistants monitoring the cars try talking through the speakers and checking on passengers with interior cameras. But if they get no response, company protocols often require them to call 911. And first responders have to assume the worst. Austin dispatchers treat an incident as a potential heart attack if the remote assistant can't tell whether the passenger is breathing, Patterson said. In the end, only about 3% of such calls require transporting the passenger to a hospital, he said. But the incidents tie up personnel who might be needed elsewhere.
Read more of this story at Slashdot.
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