ZTE showcased at MWC Shanghai 2026 its groundbreaking AI New Calling solution, together with China Mobile Research Institute (CMCC). Based on the concept of "Calling as a Service", this innovation uses open interfaces to deeply integrate traditional voice calls with artificial intelligence (AI), establishing a dual-engine system powered by "Calling + AI Agents" and "Calling + AI Capabilities". Through an intelligent service portal, it expands the scope of communication applications and converts the conventional closed voice network into an intelligent, open, and flexible AI-integrated network. This enables operators to create a versatile, continuously evolving service ecosystem and unlock new business growth opportunities. Dual engines driving commercial value With real-time AI assistants capable of understanding multimodal intentions, the system automatically handles complex tasks like booking travel and scheduling meetings, providing users with a smooth experience of "automatic recognition, intelligent execution, and task completion" without the need to download additional apps. While enhancing user experience, the integration of calling and AI also generates commercial value. It establishes a powerful service gateway within the calling interface, expanding operators' business horizons to realize "Calling as a Service". Additionally, advanced features such as real-time translation and AI-based fraud prevention improve core call quality, offering unique services that increase customer loyalty and generate additional revenue. Two-layer technological upgrades strengthening the foundation The AI New Calling architecture delivers two key technological advancements: Enhanced Capability Infrastructure: The introduction of an IMS Data Channel (IMS DC) enables multimodal data transmission and lightweight H5 app deployment, overcoming limitations in audio/video interactions and creating a superior calling platform. A new ecosystem is established by launching a plug-and-play AI calling open platform that supports third-party plugin integration for flexible capability use and rapid innovation development. Together, these improvements facilitate the smooth transition from closed voice networks to an intelligent, open, and agile AI+ network, helping operators build a sustainable and evolving communication service ecosystem. Four core capabilities redefining the value of voice call Focusing on essential user needs, ZTE's AI New Calling removes traditional barriers in audiovisual communication by fully embedding AI capabilities throughout the communication process. It redefines the value of calling across four main areas: enhancing efficiency, expanding the ecosystem, improving experience, and embracing technological inclusivity. AI personal assistant: Users can activate a personal AI agent during calls to independently manage meetings, travel plans, and other routine tasks—achieving complete task closure and turning every call into a productive interaction ("calls that get things done"). Super service gateway: The native dialer is transformed into a comprehensive service gateway, providing direct access to frequently used services like business travel and government functions—without requiring app downloads. This allows instant service access at the moment of dialing ("dial and enjoy"). AI clear voice: By combining background noise reduction, voiceprint optimization, and weak-network compensation, AI Clear Voice delivers crystal-clear, high-definition two-way audio even in challenging network environments. Accessible calling services: Utilizing AI integrated within the network, the system offers inclusive features like real-time language translation and proactive fraud detection. These services operate independently of the capabilities of user devices, ensuring truly universal and fair communication for all. Open collaboration to co-build the intelligent calling ecosystem AI New Calling is a strategic path toward the digital and intelligent transformation of voice communication. Its widespread implementation requires collaboration throughout the industry. ZTE is dedicated to driving innovation in communication technologies and facilitating the smooth transition of traditional voice networks into intelligent, open, and flexible AI-powered networks. Moving forward, ZTE will continue to collaborate with partners across the ecosystem to push the boundaries of AI and telecommunications integration, speed up the adoption of AI calling solutions in various industries, and deliver smarter communication experiences to millions of households, collectively shaping the future of digital intelligence in telecom. Contributed by ZTE.
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