An anonymous reader quotes a report from Ars Technica: Apple earned the lowest grades in a report on laptop and smartphone repairability released today by the consumer advocacy group Public Interest Research Group (PIRG) Education Fund. The report, which looks at how easy devices are to disassemble and how easy it is to find repairability information, gave Apple a C-minus in laptop repairability and a D-minus in cell phone repairability. For its "Failing the Fix (2026): Grading laptop and cell phone companies on the fixability of their products" report, PIRG analyzed the 10 newest laptops and phones that were available via manufacturers' French website in January. [...] Apple leads the list of laptop repairability losers, largely due to it having low disassembly scores. Apple, along with Dell and Samsung, also lost a full point for being members of TechNet and the CTA. Lenovo had the second-worst grade with a C-minus. Like Apple, Lenovo had low disassembly scores.
It also lost 0.5 points for failing to properly post PDFs explaining the French repair scores for some of its newest laptops sold in the region, as required in France. This is especially noteworthy because Lenovo got an F in last year's report for missing this information on at least 12 laptops. At the time, Lenovo director of communications David Hamilton provided a statement to Ars saying that the missing information was "due to a backend web compatibility issue that temporarily prevented the display of repairability scores on our Lenovo France website" that was "widely resolved." However, it appears that over a year later, Lenovo still isn't providing sufficient information to meet France's requirements
"While Lenovo has improved somewhat with their compliance with French consumer law by providing more repair score PDFs on their website, we urge the company to resolve this multi-year issue," this year's report says. PIRG's report concluded that "laptops are pretty stagnant in terms of repairability" across many of the eight most popular laptop brands in the US. However, Proctor noted to Ars that consumers' access to parts, tools, and information that vendors have has improved, but improvements around ease of disassembly "take longer to realize." He also praised vendors' efforts to release more repairable designs, such as Apple's MacBook Neo. For its repairability index, PIRG weighed physical ease of disassembly most heavily, while also considering the availability of repair documentation, spare parts, spare-parts affordability, and other product-specific criteria. It then adjusted company grades by deducting points for membership in trade groups that oppose right-to-repair laws and adding small bonuses for manufacturers that supported right-to-repair legislation.
Acer stood out as the only laptop vendor that avoided the 0.5-point trade-group penalty, since it was not listed as a member of TechNet or the Consumer Technology Association.
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