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An independent review found that at least ten technical and process failures during a routine firewall upgrade at Australia's Optus prevented emergency calls from reaching Triple Zero for 14 hours, during which 455 calls failed and two callers died. The Register reports: On Thursday, Optus published an independent report (PDF) on the matter written by Dr Kerry Schott, an Australian executive who has held senior management roles at many of the country's most significant businesses. The report found that Optus planned 18 firewall upgrades and had executed 15 without incident. But on the 16th upgrade, Optus issued incorrect instructions to its outsourced provider Nokia. [...] Schott summarized the incident as follows: "Three issues are clear during this incident. The first is the very poor management and performance within [Optus] Networks and their contractor, Nokia. Process was not followed, and incorrect procedures were selected. Checks were inadequate, controls avoided and alerts given insufficient attention. There appeared to be reticence in seeking more experienced advice within Networks and a focus on speed and getting the task done, rather than an emphasis on doing things properly."
The review also found that Optus' call center didn't appreciate it could be "the first alert channel for Triple Zero difficulties." The document also notes that Australian telcos try to route 000 calls during outages, but that doing so is not easy and is made harder by the fact that different smartphones behave in different ways. Optus does warn customers if their devices have not been tested for their ability to connect to 000, and maintains a list of known bad devices. But the report notes Optus's process "does not capture so-called 'grey' devices that have been bought online or overseas and may not be compliant." "To have a standard firewall upgrade go so badly is inexcusable," the document states. "Execution was poor and seemed more focussed on getting things done than on being right. Supervision of both network staff and Nokia must be more disciplined to get things right."
The review also found that Optus' call center didn't appreciate it could be "the first alert channel for Triple Zero difficulties." The document also notes that Australian telcos try to route 000 calls during outages, but that doing so is not easy and is made harder by the fact that different smartphones behave in different ways. Optus does warn customers if their devices have not been tested for their ability to connect to 000, and maintains a list of known bad devices. But the report notes Optus's process "does not capture so-called 'grey' devices that have been bought online or overseas and may not be compliant." "To have a standard firewall upgrade go so badly is inexcusable," the document states. "Execution was poor and seemed more focussed on getting things done than on being right. Supervision of both network staff and Nokia must be more disciplined to get things right."
Read more of this story at Slashdot.
Elite computer science degrees are no longer a guaranteed on-ramp to tech jobs, as AI-driven coding tools slash demand for entry-level engineers and concentrate hiring around a small pool of already "elite" or AI-savvy developers. The Los Angeles Times reports: "Stanford computer science graduates are struggling to find entry-level jobs" with the most prominent tech brands, said Jan Liphardt, associate professor of bioengineering at Stanford University. "I think that's crazy." While the rapidly advancing coding capabilities of generative AI have made experienced engineers more productive, they have also hobbled the job prospects of early-career software engineers. Stanford students describe a suddenly skewed job market, where just a small slice of graduates -- those considered "cracked engineers" who already have thick resumes building products and doing research -- are getting the few good jobs, leaving everyone else to fight for scraps.
"There's definitely a very dreary mood on campus," said a recent computer science graduate who asked not to be named so they could speak freely. "People [who are] job hunting are very stressed out, and it's very hard for them to actually secure jobs." The shake-up is being felt across California colleges, including UC Berkeley, USC and others. The job search has been even tougher for those with less prestigious degrees. [...] Data suggests that even though AI startups like OpenAI and Anthropic are hiring many people, it is not offsetting the decline in hiring elsewhere. Employment for specific groups, such as early-career software developers between the ages of 22 and 25 has declined by nearly 20% from its peak in late 2022, according to a Stanford study. [...]
A common sentiment from hiring managers is that where they previously needed ten engineers, they now only need "two skilled engineers and one of these LLM-based agents," which can be just as productive, said Nenad Medvidovic, a computer science professor at the University of Southern California. "We don't need the junior developers anymore," said Amr Awadallah, CEO of Vectara, a Palo Alto-based AI startup. "The AI now can code better than the average junior developer that comes out of the best schools out there." [...] Stanford students say they are arriving at the job market and finding a split in the road; capable AI engineers can find jobs, but basic, old-school computer science jobs are disappearing. As they hit this surprise speed bump, some students are lowering their standards and joining companies they wouldn't have considered before. Some are creating their own startups. A large group of frustrated grads are deciding to continue their studies to beef up their resumes and add more skills needed to compete with AI.
"There's definitely a very dreary mood on campus," said a recent computer science graduate who asked not to be named so they could speak freely. "People [who are] job hunting are very stressed out, and it's very hard for them to actually secure jobs." The shake-up is being felt across California colleges, including UC Berkeley, USC and others. The job search has been even tougher for those with less prestigious degrees. [...] Data suggests that even though AI startups like OpenAI and Anthropic are hiring many people, it is not offsetting the decline in hiring elsewhere. Employment for specific groups, such as early-career software developers between the ages of 22 and 25 has declined by nearly 20% from its peak in late 2022, according to a Stanford study. [...]
A common sentiment from hiring managers is that where they previously needed ten engineers, they now only need "two skilled engineers and one of these LLM-based agents," which can be just as productive, said Nenad Medvidovic, a computer science professor at the University of Southern California. "We don't need the junior developers anymore," said Amr Awadallah, CEO of Vectara, a Palo Alto-based AI startup. "The AI now can code better than the average junior developer that comes out of the best schools out there." [...] Stanford students say they are arriving at the job market and finding a split in the road; capable AI engineers can find jobs, but basic, old-school computer science jobs are disappearing. As they hit this surprise speed bump, some students are lowering their standards and joining companies they wouldn't have considered before. Some are creating their own startups. A large group of frustrated grads are deciding to continue their studies to beef up their resumes and add more skills needed to compete with AI.
Read more of this story at Slashdot.