The FCC plans to roll back broadband label rules that require ISPs to itemize all passthrough fees. Under the proposal, providers could instead list a single "up to" amount for location-based charges. It would also allow ISPs to link to pricing labels rather than display them prominently, while eliminating machine-readable pricing files. Ars Technica reports: ISPs routinely advertise prices much lower than those actually charged to consumers on their monthly bills. One method of raising monthly bill prices above advertised rates is to tack on fees that, ISPs claim, are used to offset charges imposed by local governments. ISPs would be well within their rights to advertise accurate monthly prices and charge those exact prices on monthly bills. But because ISPs rarely do that, the FCC has required them to make specific price disclosures to consumers for the past decade. The Biden-era FCC updated the broadband-label rules to require that ISPs "itemize on the label (PDF) all discretionary monthly fees that the provider passes through to the consumer." The change drew protest from Comcast and other ISPs that complained bitterly about the complexity of listing all the hidden fees they had chosen to charge.
Under Chairman Brendan Carr, the Trump FCC has steadily whittled away at requirements imposed under Democrats. An order (PDF) released in draft form last week would eliminate the requirement to itemize passthrough fees and let ISPs list them in a single "up to" amount. The "up to" amount can include both government fees and fees charged by non-government entities such as owners of utility poles. "Rather than continuing to require providers to itemize 'passthrough fees' that can vary by location, we allow providers to display such fees in the aggregate, either as a maximum or 'up to' amount for the total fees applicable in any location where the service plan is offered, or as the exact total of such fees assessed in a particular location," the FCC draft order said.
The order to be voted on later this month includes a few other changes that will please ISPs and their lobby groups. ISPs will be allowed to provide links to price labels instead of displaying the full labels prominently on ordering pages and account portals, and will be allowed to stop making the price-label information available in machine-readable spreadsheets. The FCC is also relaxing the requirement that price information be available over the phone. The FCC said the change will "allow phone sales representatives to present label information conversationally, as a summary of key label fields, rather than require verbatim recitation."
The changes have been in the works since October 2025, when the FCC issued a Notice of Proposed Rulemaking to let the public submit comments on the proposals. The outcome of that process is the draft order, which will be voted on at the FCC's July 22 meeting and take effect 30 days after it is published in the Federal Register. There are many types of passthrough fees that ISPs will be able to stop listing individually and roll into the "up to" amount. The FCC defined the fees as follows, saying they include just about anything that isn't a tax [...]. Another planned change will eliminate a requirement that providers archive all labels for at least two years after a service plan is no longer available. The Utility Reform Network, an advocacy group, told the FCC that the archived labels provide crucial data about how prices and services change over time, and that machine-readable labels are important for affordability research and information accessibility.
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