India has asked WhatsApp to explain why it should not face regulatory action after it announced the global rollout of a new usernames feature amid fears that the new feature could lead to increased cyberattacks. The country's Ministry of Electronics and Information Technology (MeitY) gave the Meta owned platform three days to respond to its July 1 letter and to halt the rollout of usernames until the government gives its approval. WhatsApp announced on June 29 that it was allowing users to reserve usernames that could be used instead of phone numbers on the platform when the feature launches later this year. It said that people want to chat with others without exposing their personal phone number, whether to a classmate, neighbor, professional contact, or the group chat for their child's sports team. Meta also owns Facebook or Instagram, and is not allowing users to create usernames that already exist on those other platforms – unless they themselves control the other accounts. However, the government of India, WhatsApp's largest market fears that allowing first contact without displaying a phone number "may increase cybercrimes," including phishing and digital arrest scams. MeitY is specifically concerned about the opportunities for impersonation, with attackers posing as public authorities, financial institutions, or government departments. The department cited India's Information Technology Act 2000 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 as the legal basis for its concerns about the feature. The Internet Freedom Foundation, which shared a copy of MeitY's letter to WhatsApp's chief compliance officer in India, said that the department has no clear legal basis for halting WhatsApp's usernames rollout. It said neither legal framework was applicable in the context in which they were being invoked and called its letter the latest example of attempted regulatory overreach. The IFF pointed to a separate advisory issued in March 2024 when MeitY tried to stop AI companies from rolling out their models to the public before the Indian government had a chance to approve them. "That was criticized as an overreach that sought to build a licensing mechanism with no empowering provision in the IT Act, and within a fortnight MeitY withdrew it and dropped the permission requirement," the IFF stated. "This notice repeats the move for a single feature and goes further, because it names one company, sets a three-day clock, and bars the launch until MeitY is satisfied." WhatsApp told The Register that it has implemented numerous measures designed to keep users safe as usernames are rolled out across the platform. A spokesperson said: "We've announced the option for people to reserve their preferred username on WhatsApp. The ability to use a username is not yet live and will roll out slowly later this year. When it becomes available and someone sends you a message for the first time via your username, we will show you if they're a new account, if they're your contact, if you have groups in common, and if they're based in a different country, so you can decide whether to respond." In other efforts to restrict fraudulent misuse, WhatsApp has already reserved high-profile usernames for legitimate organizations and individuals. Users will also not be able to register lookalike derivatives. The spokesperson added: "Users still require a phone number to use WhatsApp and we've built multiple layers of defense against scams into usernames. Other users need to know the exact username to message you, we will limit how many new people an account can contact, block repeated attempts to guess someone's username key, and have systems to detect and remove activity showing common impersonation and abuse patterns." MeitY did not respond to our request for input. WhatsApp claims more than 3 billion users rely on its messaging platform, and separate estimates peg India as its largest market with more than 850 million users. WhatsApp-based scams are not unique to India. Many cybercriminals use the platform to commit fraud, impersonating public figures, authorities, and family members to carry out financially motivated attacks. The Telegram messaging platform allows users to set public usernames and is also frequented by scammers. India temporarily banned Telegram in June amid fears that exam questions were being shared ahead of time. The ban was announced days before the NEET-UG medical entrance exam was scheduled to begin. The exam was reworked and rescheduled after being canceled in May after genuine questions were found circulating on the platform. ®
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